Seedhe-shabdon mein niyam

Short, readable terms. Detail mein doubt ho to support@addies.in par likhein.

1. Services

ADDies ek marketplace hai — customers ko independent vendors/agents se jodta hai. Hum directly service provide nahi karte, lekin KYC, matching, payments aur dispute support dete hain. 54 categories ke base prices indicative hain; final quote site-visit par confirm hota hai.

2. Bookings & payments

Booking par visiting charge ₹99 + applicable surge lagta hai. Payment UPI/card/wallet/COD se. COMPLETED ke baad PAID mark hota hai; CANCELLED par REFUNDED policy ke hisaab se 3–5 din mein. Emergency slots par ₹100–150 surge ho sakta hai.

3. Cancellations

Slot se 4 hrs pehle tak free cancellation. Uske baad visiting charge applicable. Vendor no-show par full refund + priority re-assign. Repeat false bookings par account review ho sakta hai.

4. Vendors

Vendors ko KYC APPROVED + active rehna mandatory hai. PENDING/UNDER_REVIEW vendors ko leads nahi milte. Fake reviews, off-platform payments ya misconduct par suspension + payout hold. Subscription: Free (5 leads), Silver ₹499 (20), Gold ₹999 (60), Platinum ₹1999 (unlimited).

5. Disputes

DISPUTED status par agent 48 hrs mein mediate karta hai. Super Admin ka verdict final. Damage claims ke liye before/after photos mandatory. ₹45,000 se upar ke claims par field verification.

6. Liability

Platform fee ~15% + GST. ADDies ki liability booking amount tak limited hai. Personal safety ke liye verified badge check karein, OTP share na karein.