FAQ & Support
Sawaal? Jawaab ready
still stuck? support@addies.in — avg reply 2 hrs.
Booking kaise karein?
Services → sub-service → date/slot → address → payment method. Customer dashboard mein live status dikhega: PENDING se COMPLETED tak.
Price final hai ya badhega?
Base price + ₹99 visiting + surge (emergency only) = total, pehle se visible. Site par extra kaam nikle to vendor revised quote dega — accept karne par hi proceed hoga.
Vendor verified hai?
Sirf KYC-APPROVED vendors ko leads milte hain. Profile par rating, total reviews, experience aur plan badge check karein.
Cancel / reschedule?
Slot se 4 hrs pehle free. Uske baad visiting charge. My bookings se one-tap cancel.
Refund kitne din mein?
CANCELLED → REFUNDED 3–5 working days source account mein. Wallet refunds instant.
Dispute ho to?
Booking ko DISPUTED karein + photos add karein. City agent 48 hrs mein resolve karta hai, Super Admin verdict final.
Vendor kaise banein?
Register → business + categories + pincodes → KYC upload. Approval ke baad leads start. Free mein 5 leads/month.
Login nahi ho raha?
Mobile 10-digit + correct password. Demo: Customer 9876543210/Customer@123, Vendor 9123456789/Vendor@123, Admin 9000000001/Admin@123#.
Human se baat karni hai? Mon–Sat 9AM–8PM